The Culture of Your Workplace May Contribute to Workplace Conflicts
The culture of your workplace is more often than not what shapes your everyday enjoyment at work. It affects your work relationships and your work processes. Culture is the organisations personality. It is made up of values, beliefs, underlying assumptions, interests, experiences, behaviours and habits.
Culture is the word that described the general or expected operating norms of the environment. The type of culture that exists in your workplace will support or inhibit the organisations progress.
If your workplace has a norm of spectacular customer service, you will no doubt also perform spectacular customer service and your organisation will no doubt sell many products and maintain good client relations. If your workplace tolerates poor performance, you will no doubt see established processes and systems deteriorating and impeding your success.
As culture is learned, executives and managers have a responsibility to lead through example. Rewarding behaviour that they feel fits the culture they are trying to develop and counselling behaviour that goes against the desired cultural norm is a good place to start.
Sub-cultures exist through interaction so it is important that project teams and departments mold their interaction around behaviours desired for them.
The organisations culture affects its propensity to conflict and grievances. When the norm is to debate or act questionably, individual employees can feel justified and at home by doing so. This opens up a raft of employee relations and industrial relations risks, not to mention affecting everyday working productivity and staff turnover.
Organisations and leaders of organisations can address each value, belief, symbol, ritual and behaviour that makes up the cultural web by systematically identifying negatives and replacing with positives.
Cultural change can take time from analysis, diagnosis, implementation and productivity, however, it is well worth treating workplace culture as important as, or as greater importance than any other organisational investment. After all, it is generally the employees in an organisation that are the greatest capital investment.
The Resolution Centre provides consultancy, coaching and other human resources activities that are guaranteed to turn around a workplace culture from “storming” to “performing”. Please contact us for further information.
Wishing you success!
Human Resources & Conflict Prevention Team
The Resolution Centre
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