HEALTH AND AGED CARE
The Resolution Centre provides an easy to engage solution to hospitals, medical centres, aged care facilities and other providers of health services in managing their complaints and grievance processes. Partnering with your organisation, The Resolution Centre can provide:
- Policies and advice concerning the handling of complaints and grievances from patients, families and other representatives;
- The impartial handling of complaints on behalf of your institution and advice to complainant concerning resolution options;
- The facilitation of negotiated outcomes or the investigation on behalf of your internal staff of concerns and grievances; and
- The confidential reporting to your organisation concerning the matter and recommendations for your consideration concerning employees, the environment or other improvement initiatives.
The Resolution Centre assists your organisation to avoid escalation of issues and complaints. The Resolution Centre will assist your organisation to handle each complaint with sensitivity, due process and will assist optimisation of outcomes for all concerned. The Resolution Centre will also ensure that your organisation provides adequate reporting and written confirmations concerning cases that are bought to its attention.
If you represent a health or aged care facility and you are looking to improve your internal complaint management or handling processes through partnering with specialists in this area, call us today for a confidential discussion on 0424 705 635.
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- Our highest priority is our customer and the maintenance of their companies culture
- We have trust and have positive belief in all of our clientele, remaining neutral in our mediation dealings and adopting an integrative approach to negotiating
- We act ethically and morally at all times and promote such behaviour amongst our clientele
- We promote prevention strategies based on theoretical models and expert practitioner experience in order for our customers to avoid conflict
- We are accountable for our professionalism and execution of rational resolution strategies
- We celebrate resolution and the ongoing relationships of our clientele.