COMPLAINTS AND GRIEVANCE MANAGEMENT
The Resolution Centre can manage a single complaint or grievance or can assist your organisation to manage high volume complaints and disputes.
If you have received a grievance from a staff member or customer about workplace behaviours or performance, you can resolve matters quickly and cost effectively with a Workplace Investigator from The Resolution Centre.
Our Workplace Investigators are trained, qualified and independent. They investigate the complaint impartially. They will review organisational policy or constitutions and report findings against these and legislation.
We make sound pragmatic recommendations for the resolution of the complaint, the individual’s concerned and the organisation as a whole helping your workplace return to a performance culture.
Some of our customers refer all workplace grievances to The Resolution Centre for quick and independent investigation and resolution. Make us part of your grievance policy today.
If you have a high volume dispute area, The Resolution Centre can assist your business to develop online or contemporary processes for resolution. The Resolution Centre can also manage complaint divisions, taking the hard work out of your company.
Talk to us today about how we would manage a single complaint or assist your business to avoid matters being referred to the ombudsman in your sector.
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