Complaints and Grievance Management - Commercial and Workplace Mediation | Workplace Dispute Resolution and Conflict Management

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To be the leading workplace and commercial alternative dispute resolution practitioners, assisting Australian businesses and people save time and money in preventing and resolving conflict.

COMPLAINTS AND GRIEVANCE MANAGEMENT

The Resolution Centre can manage a single complaint or grievance or can assist your organisation to manage high volume complaints and disputes.

If you have received a grievance from a staff member or customer about workplace behaviours or performance, you can resolve matters quickly and cost effectively with a Workplace Investigator from The Resolution Centre.

Our Workplace Investigators are trained, qualified and independent. They investigate the complaint impartially. They will review organisational policy or constitutions and report findings against these and legislation.

We make sound pragmatic recommendations for the resolution of the complaint, the individual’s concerned and the organisation as a whole helping your workplace return to a performance culture.

Some of our customers refer all workplace grievances to The Resolution Centre for quick and independent investigation and resolution. Make us part of your grievance policy today.

If you have a high volume dispute area, The Resolution Centre can assist your business to develop online or contemporary processes for resolution. The Resolution Centre can also manage complaint divisions, taking the hard work out of your company.

Talk to us today about how we would manage a single complaint or assist your business to avoid matters being referred to the ombudsman in your sector.

Our highest priority is our customer and the maintenance of their companies culture
We have trust and have positive belief in all of our clientele, remaining neutral in our mediation dealings and adopting an integrative approach to negotiating
We act ethically and morally at all times and promote such behaviour amongst our clientele
We promote prevention strategies based on theoretical models and expert practitioner experience in order for our customers to avoid conflict
We are accountable for our professionalism and execution of rational resolution strategies
We celebrate resolution and the ongoing relationships of our clientele.