Complaints and Grievance Management - Commercial and Workplace Mediation | Workplace Dispute Resolution and Conflict Management :: The Resolution Centre
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Complaints and Grievance Management - Commercial and Workplace Mediation | Workplace Dispute Resolution and Conflict Management :: The Resolution Centre
To be the leading workplace and commercial alternative dispute resolution practitioners, assisting Australian businesses and people save time and money in preventing and resolving conflict.

  Click here for a complete overview of how The Resolution Centre can help you

STUDENT AND EDUCATION

The Resolution Centre provides an easy to engage solution to education institutions in order ensure that concerns and grievances received by students or their support persons are managed with care, good process and diligence at all times.

By registering your institution with The Resolution Centre on an annual basis, you gain:

  • The ability to quote The Resolution Centre as the independent facilitator of resolution processes on your website and other communications materials;
  • A set of tailored posters for distribution and display around campuses that inform students of resolution options, processes and contact details of advisors;
  • Unlimited student access to an expert advisor concerning their situation and their options for resolution according to policy;
  • Access to The Resolution Centre’s advisors, mediators and investigators at reduced pricing throughout the year for onsite resolution processes and documentation development;
  • Quarterly reporting concerning the number of concerns or grievances, the resolution processes, the timing of resolution and recommendations for continuous improvement; and
  • Annual student complaint policy advice and review.

Small and large institutions alike are encouraged to engage with The Resolution Centre to ensure quality processes and responses to all student complaints.

Call The Resolution Centre’s education and student complaint specialists today on 0424 705 635 to register your organisation.

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  • Our highest priority is our customer and the maintenance of their companies culture
  • We have trust and have positive belief in all of our clientele, remaining neutral in our mediation dealings and adopting an integrative approach to negotiating
  • We act ethically and morally at all times and promote such behaviour amongst our clientele
  • We promote prevention strategies based on theoretical models and expert practitioner experience in order for our customers to avoid conflict
  • We are accountable for our professionalism and execution of rational resolution strategies
  • We celebrate resolution and the ongoing relationships of our clientele.