Complaints and Grievance Management - Commercial and Workplace Mediation | Workplace Dispute Resolution and Conflict Management :: The Resolution Centre
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Complaints and Grievance Management - Commercial and Workplace Mediation | Workplace Dispute Resolution and Conflict Management :: The Resolution Centre
To be the leading workplace and commercial alternative dispute resolution practitioners, assisting Australian businesses and people save time and money in preventing and resolving conflict.

  Click here for a complete overview of how The Resolution Centre can help you

WORKPLACE CONDUCT

The Resolution Centre will assist your executives, HR team or board to manage a single complaint or may be selected as your organisation’s preferred supplier of complaint and grievance management.

Allegations concerning workplace conduct such as bullying, harassment, sexual harassment and other behaviours must be handled sensitively, promptly and with due process. Doing so will assist resolution of the situation for all parties and will optimise the chances of returning to a performing workforce.

The Resolution Centre can provide advice concerning the options for resolution and can advise concerning the need for either informal or formal resolution processes based on a discussion concerning the case. The Resolution Centre will require some information concerning the case in order to assist however operates with the strictest of confidentiality.

Engaging The Resolution Centre immediately when the workplace receives a complaint ensures the integrity of processes, findings and resolution outcomes. The Resolution Centre may also be used as an independent provider in the case where an internal investigation is appealed. In the case of investigation, The Resolution Centre will make independent findings and will provide recommendations for actioning according to best practice and policy considerations.

Call The Resolution Centre today and speak with our workplace conduct specialists. Ask us for a letter of engagement for mediation or investigation depending on your situation. Phone: 0424 705 635

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Does your workplace have multiple grievances lodged by employees per annum? The Resolution Centre offers tailored solutions to large workforces that assist human resources departments manage the unpredictability and processes of grievance resolution.

Solutions include:

  • Dedicated workplace conduct specialist on hotline
  • Annual reviews of grievance management and workplace conduct policies
  • Annual service access fees that enable access to advisors, mediators and investigators throughout the year at reduced prices
  • Annual reporting concerning complaint nature, resolution pathways and timings to resolution
  • Annual review by strategic HR consultant concerning grievance patterns and resolutions

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  • Our highest priority is our customer and the maintenance of their companies culture
  • We have trust and have positive belief in all of our clientele, remaining neutral in our mediation dealings and adopting an integrative approach to negotiating
  • We act ethically and morally at all times and promote such behaviour amongst our clientele
  • We promote prevention strategies based on theoretical models and expert practitioner experience in order for our customers to avoid conflict
  • We are accountable for our professionalism and execution of rational resolution strategies
  • We celebrate resolution and the ongoing relationships of our clientele.